Privacy Policy

v1.0.0

JUn 21, 2026

This Privacy Policy explains how TEUX.ai collects, uses, shares, and protects personal data when you visit https://teux.ai (the "Website"), contact us, or use our container logistics and terminal management software and related services (collectively, the "Services").

We are committed to protecting your privacy and handling personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and, where applicable, the EU/UK General Data Protection Regulation ("GDPR"), US state privacy laws including the California Consumer Privacy Act as amended by the CPRA ("CCPA"), and Brazil's Lei Geral de Proteção de Dados ("LGPD"), among others.

1. Who we are (Data Controller)

The data controller responsible for your personal data is:

Teux.ai Office # 25487-00, A1 Building, DSO IFZA, Dubai, United Arab Emirates

Email: clients@teux.ai

For privacy-related questions or to exercise your rights, contact our privacy team at clients@teux.ai.

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2. Scope of this Policy

This Policy applies to personal data we process about:

Website visitors and prospects — people who browse teux.ai, fill in forms, request a demo, or contact us.
Customer users — employees and representatives of our business customers who use the Services.
Business contacts — representatives of partners, suppliers, and other organisations we work with.

Customer operational data. When our business customers use the Services to manage their terminal and logistics operations, they may upload data that includes personal data of their own staff, drivers, or counterparties. In relation to that data, our customer is the data controller and Teux acts as a data processor / service provider. Our handling of such data is governed by the Data Processing Agreement (DPA) in the relevant customer contract, not by this Policy.

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3. Personal data we collect

We may collect the following categories of personal data: contact data, Cookies & analytics data, Marketing data.

We do not intentionally collect special categories of sensitive personal data (such as health, biometric, or financial account data) through the Website. Please do not submit such data to us unless specifically requested and lawfully justified.

4. How we collect personal data

Directly from you — when you fill in a form, request a demo, create an account, subscribe, or contact us.

Automatically — through cookies, analytics, and server logs when you interact with the Website or Services.

5. Cookies and similar technologies

We use cookies and similar technologies to operate the Website, remember your preferences, analyse traffic, and (where applicable) support marketing. Cookies fall into categories such as strictly necessary, functional, analytics, and marketing.

Where required by law, we request your consent before placing non-essential cookies, and you can manage your preferences through our cookie banner or your browser settings.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy any legal, accounting, tax, or reporting requirements. When personal data is no longer needed, we securely delete or anonymise it. Retention periods vary by data type and the purpose for which it was collected.

17. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure — including encryption in transit, access controls, and ongoing monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, we will notify the relevant authority and, where required, affected individuals in accordance with applicable law.