“What sold me was the shortages. We used to argue with the clients for weeks because nobody could point to where the cargo went missing. Now it sits on the exact move. Costs came down about a third, but honestly the bigger thing is I stopped getting surprised at month-end”

“My morning used to be hunting yesterday's photos and acts across email and Excel before I could close anything. Now it's all on the container, already filled in. And the forwarders stopped calling me every hour, they just look it up themselves”